Return & Refund

Return & Refund - SmartLivingGearShop

At SmartLivingGearShop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your products, we offer a straightforward return and refund policy to make the process as easy as possible.

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Return Policy

We accept returns within 30 days from the date you receive your order. To be eligible for a return:

• The product must be unused, in its original condition, and in the original packaging.
• Products that are damaged, used, or altered cannot be returned.
• Some items, such as perishable goods or personal care items, are not eligible for return.

To initiate a return, please contact our customer support team by email. Include your order number and the reason for the return. We will guide you through the return process.

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Refund Policy

Once your returned item is received and inspected, we will notify you by email about the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days.

Please note:

• Shipping costs are non-refundable unless the return is due to a defective product or an error on our part.
• If you received a free shipping offer, the cost of shipping will be deducted from your refund.

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Exchanges

If you wish to exchange an item for a different size, color, or product, we recommend returning the original item and placing a new order for the desired product.

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Defective or Damaged Products

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or issue a full refund for the defective item.

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How to Contact Us for Returns & Refunds

For any questions regarding returns or refunds, or if you need assistance with the process, please reach out to our customer support team at:
Email: support@smartlivinggearshop.com

We aim to process all returns and refunds promptly and provide you with the best possible service. Thank you for shopping with SmartLivingGearShop!